Support and Resources Guide

Thank you for becoming a customer of Kpler AIS.

You should have received this along with information on how to access the data services for which your company has signed up. Please let us know if you have not received this information.

If you need any help with Kpler AIS data services, then please follow the advice below.

How to contact the Kpler support team.

To contact the support team directly, please email sp@kpler.com

Was this article useful? Yes No

Status Page

Our services are continuous monitoring.

To view the status of any service, please visit: https://status.spire.com

In addition to this page, you can subscribe to notification of events by click on the Subscribe to Updates button the status page.

This will delivery all service events which may affect your services directly to your inbox.

Was this article useful? Yes No

Useful Links

Documentation home: https://servicedocs-sm.kpler.com/

AIS Fundamentals: https://servicedocs-sm.kpler.com/ais-fundamentals/ais-data-sources/terrestrial-ais/

GraphQL: https://servicedocs-sm.kpler.com/maritime-2-0/graphql/

Vessels 2 Quick start: https://servicedocs-sm.kpler.com/maritime-2-0/vessels/quickstart-kit/

LVI examples: https://servicedocs-sm.kpler.com/latest-vessel-information-lvi/examples/web-feature-service-wfs-example/

HVT/HVP examples: https://servicedocs-sm.kpler.com/historical-vessel-points-and-tracks-hvp-hvt/examples/hvt-example/

Was this article useful? Yes No